{"id":12365,"date":"2026-01-10T22:04:15","date_gmt":"2026-01-10T15:04:15","guid":{"rendered":"https:\/\/tuyensinh.hmtu.edu.vn\/?p=12365"},"modified":"2026-01-10T22:08:20","modified_gmt":"2026-01-10T15:08:20","slug":"kpi-trong-truong-dai-hoc-duoc-ap-dung-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/tuyensinh.hmtu.edu.vn\/?p=12365","title":{"rendered":"KPI trong tr\u01b0\u01a1\u0300ng \u0111a\u0323i ho\u0323c \u0111\u01b0\u01a1\u0323c a\u0301p du\u0323ng nh\u01b0 th\u00ea\u0301 na\u0300o"},"content":{"rendered":"

Trong tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc, vi\u1ec7c \u00e1p d\u1ee5ng KPI (Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh) l\u00e0 m\u1ed9t quy tr\u00ecnh c\u00f3 c\u1ea5u tr\u00fac ch\u1eb7t ch\u1ebd, nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 minh b\u1ea1ch, c\u00f4ng b\u1eb1ng v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chung. Qu\u00e1 tr\u00ecnh n\u00e0y th\u01b0\u1eddng bao g\u1ed3m c\u00e1c b\u01b0\u1edbc ch\u00ednh sau:<\/span><\/p>\n

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  1. X\u00e2y d\u1ef1ng v\u00e0 thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng KPI<\/strong><\/span><\/li>\n<\/ol>\n

    Qu\u00e1 tr\u00ecnh n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 tham gia c\u1ee7a c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd v\u00e0 c\u00e1c chuy\u00ean gia:<\/span><\/p>\n

      \n
    • X\u00e1c \u0111\u1ecbnh s\u1ee9 m\u1ec7nh v\u00e0 m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c:<\/strong>\u00a0B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 l\u00e0m r\u00f5 t\u1ea7m nh\u00ecn, s\u1ee9 m\u1ec7nh v\u00e0 c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n c\u1ee7a tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc (v\u00ed d\u1ee5: tr\u1edf th\u00e0nh \u0111\u1ea1i h\u1ecdc nghi\u00ean c\u1ee9u h\u00e0ng \u0111\u1ea7u, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o theo chu\u1ea9n qu\u1ed1c t\u1ebf).<\/span><\/li>\n
    • Thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau theo ph\u01b0\u01a1ng ph\u00e1p SMART:<\/strong>\u00a0C\u00e1c m\u1ee5c ti\u00eau c\u1ea7n ph\u1ea3i c\u1ee5 th\u1ec3 (Specific), c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c (Measurable), c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c (Achievable), ph\u00f9 h\u1ee3p (Relevant), v\u00e0 c\u00f3 th\u1eddi h\u1ea1n (Time-bound).<\/span><\/li>\n
    • X\u00e2y d\u1ef1ng b\u1ed9 KPI cho t\u1eebng c\u1ea5p:<\/strong><\/span>\n
        \n
      • T\u1eeb m\u1ee5c ti\u00eau chung c\u1ee7a tr\u01b0\u1eddng, c\u00e1c m\u1ee5c ti\u00eau s\u1ebd \u0111\u01b0\u1ee3c ph\u00e2n r\u00e3 xu\u1ed1ng t\u1eebng khoa, ph\u00f2ng ban, v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 t\u1eebng c\u00e1 nh\u00e2n (gi\u1ea3ng vi\u00ean, nh\u00e2n vi\u00ean).<\/span><\/li>\n
      • M\u1ed7i v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c s\u1ebd c\u00f3 m\u1ed9t b\u1ea3ng m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c (JD) k\u00e8m theo c\u00e1c ch\u1ec9 s\u1ed1 KPI t\u01b0\u01a1ng \u1ee9ng, c\u00f3 tr\u1ecdng s\u1ed1 kh\u00e1c nhau t\u00f9y v\u00e0o t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c.<\/span><\/li>\n<\/ul>\n<\/li>\n
      • Th\u00f4ng qua v\u00e0 ph\u1ed5 bi\u1ebfn:<\/strong>\u00a0B\u1ed9 KPI c\u1ea7n \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn, th\u1ed1ng nh\u1ea5t v\u00e0 ban h\u00e0nh c\u00f4ng khai, \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh.<\/span><\/li>\n<\/ul>\n
          \n
        1. Tri\u1ec3n khai v\u00e0 th\u1ef1c hi\u1ec7n<\/strong><\/span><\/li>\n<\/ol>\n

          \u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf di\u1ec5n ra:<\/span><\/p>\n

            \n
          • Ph\u1ed5 bi\u1ebfn v\u00e0 \u0111\u00e0o t\u1ea1o:<\/strong>\u00a0C\u00e1n b\u1ed9 qu\u1ea3n l\u00fd v\u00e0 b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 c\u1ea7n \u0111\u1ea3m b\u1ea3o m\u1ecdi c\u00e1 nh\u00e2n trong tr\u01b0\u1eddng hi\u1ec3u r\u00f5 c\u00e1ch th\u1ee9c \u0111o l\u01b0\u1eddng, ngu\u1ed3n d\u1eef li\u1ec7u c\u1ea7n thu th\u1eadp, v\u00e0 k\u1ef3 v\u1ecdng v\u1ec1 hi\u1ec7u su\u1ea5t.<\/span><\/li>\n
          • Giao ch\u1ec9 ti\u00eau:<\/strong>\u00a0Ch\u1ec9 ti\u00eau KPI \u0111\u01b0\u1ee3c giao ch\u00ednh th\u1ee9c cho t\u1eebng \u0111\u01a1n v\u1ecb v\u00e0 c\u00e1 nh\u00e2n v\u00e0o \u0111\u1ea7u k\u1ef3 \u0111\u00e1nh gi\u00e1 (th\u01b0\u1eddng l\u00e0 \u0111\u1ea7u n\u0103m h\u1ecdc ho\u1eb7c \u0111\u1ea7u h\u1ecdc k\u1ef3).<\/span><\/li>\n
          • Thu th\u1eadp d\u1eef li\u1ec7u:<\/strong>\u00a0C\u00e1c d\u1eef li\u1ec7u ph\u1ee5c v\u1ee5 cho vi\u1ec7c \u0111o l\u01b0\u1eddng KPI \u0111\u01b0\u1ee3c thu th\u1eadp li\u00ean t\u1ee5c trong su\u1ed1t k\u1ef3 \u0111\u00e1nh gi\u00e1. D\u1eef li\u1ec7u n\u00e0y \u0111\u1ebfn t\u1eeb nhi\u1ec1u ngu\u1ed3n: h\u1ec7 th\u1ed1ng th\u00f4ng tin qu\u1ea3n l\u00fd \u0111\u00e0o t\u1ea1o, h\u1ed3 s\u01a1 nghi\u00ean c\u1ee9u khoa h\u1ecdc, b\u00e1o c\u00e1o t\u00e0i ch\u00ednh, kh\u1ea3o s\u00e1t sinh vi\u00ean\/gi\u1ea3ng vi\u00ean, v.v.<\/span><\/li>\n<\/ul>\n
              \n
            1. Gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 (Review)<\/strong><\/span><\/li>\n<\/ol>\n

              Vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean gi\u00fap nh\u1eadn bi\u1ebft s\u1edbm c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi:<\/span><\/p>\n

                \n
              • \u0110\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3:<\/strong>\u00a0Th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n h\u00e0ng th\u00e1ng, h\u00e0ng qu\u00fd, ho\u1eb7c h\u00e0ng n\u0103m.<\/span><\/li>\n
              • Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3:<\/strong>\u00a0So s\u00e1nh k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u1edbi c\u00e1c ch\u1ec9 ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.<\/span><\/li>\n
              • Ph\u1ea3n h\u1ed3i (Feedback):<\/strong>\u00a0C\u1ea5p qu\u1ea3n l\u00fd t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i l\u00e0m vi\u1ec7c v\u1edbi nh\u00e2n vi\u00ean\/gi\u1ea3ng vi\u00ean \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 k\u1ebft qu\u1ea3, x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ee7a vi\u1ec7c \u0111\u1ea1t ho\u1eb7c kh\u00f4ng \u0111\u1ea1t ch\u1ec9 ti\u00eau, v\u00e0 \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p h\u1ed7 tr\u1ee3 ho\u1eb7c c\u1ea3i thi\u1ec7n.<\/span><\/li>\n<\/ul>\n
                  \n
                1. S\u1eed d\u1ee5ng k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 (Performance Management)<\/strong><\/span><\/li>\n<\/ol>\n

                  K\u1ebft qu\u1ea3 KPI kh\u00f4ng ch\u1ec9 d\u00f9ng \u0111\u1ec3 “ch\u1ea5m \u0111i\u1ec3m” m\u00e0 c\u00f2n l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng:<\/span><\/p>\n

                    \n
                  • Th\u01b0\u1edfng ph\u1ea1t c\u00f4ng minh:<\/strong>\u00a0K\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 KPI l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 chi tr\u1ea3 l\u01b0\u01a1ng hi\u1ec7u su\u1ea5t (l\u01b0\u01a1ng m\u1ec1m), th\u01b0\u1edfng, ph\u1ee5 c\u1ea5p, ho\u1eb7c \u00e1p d\u1ee5ng c\u00e1c h\u00ecnh th\u1ee9c k\u1ef7 lu\u1eadt n\u1ebfu kh\u00f4ng \u0111\u1ea1t y\u00eau c\u1ea7u.<\/span><\/li>\n
                  • Ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p:<\/strong>\u00a0X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu c\u1ee7a c\u00e1 nh\u00e2n \u0111\u1ec3 c\u00f3 k\u1ebf ho\u1ea1ch \u0111\u00e0o t\u1ea1o, b\u1ed3i d\u01b0\u1ee1ng, v\u00e0 th\u0103ng ti\u1ebfn ph\u00f9 h\u1ee3p.<\/span><\/li>\n
                  • \u0110i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c:<\/strong>\u00a0N\u1ebfu nhi\u1ec1u ch\u1ec9 s\u1ed1 KPI quan tr\u1ecdng kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c tr\u00ean di\u1ec7n r\u1ed9ng, ban l\u00e3nh \u0111\u1ea1o c\u1ea7n xem x\u00e9t l\u1ea1i chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3 ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh l\u1ea1i c\u00e1c ch\u1ec9 s\u1ed1 KPI cho ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c t\u1ebf.<\/span><\/li>\n<\/ul>\n

                    T\u00f3m l\u1ea1i, vi\u1ec7c \u00e1p d\u1ee5ng KPI trong tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc l\u00e0 m\u1ed9t chu tr\u00ecnh kh\u00e9p k\u00edn, t\u1eeb ho\u1ea1ch \u0111\u1ecbnh m\u1ee5c ti\u00eau \u0111\u1ebfn \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u1ea3 h\u1ec7 th\u1ed1ng.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

                    Trong tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc, vi\u1ec7c \u00e1p d\u1ee5ng KPI (Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh) l\u00e0 m\u1ed9t quy tr\u00ecnh c\u00f3 c\u1ea5u tr\u00fac ch\u1eb7t ch\u1ebd, nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 minh b\u1ea1ch, c\u00f4ng b\u1eb1ng v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chung. Qu\u00e1 tr\u00ecnh n\u00e0y th\u01b0\u1eddng bao g\u1ed3m c\u00e1c b\u01b0\u1edbc ch\u00ednh sau: X\u00e2y d\u1ef1ng v\u00e0 thi\u1ebft<\/p>\n","protected":false},"author":3,"featured_media":12366,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-12365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kpi"],"yoast_head":"\nKPI trong tr\u01b0\u01a1\u0300ng \u0111a\u0323i ho\u0323c \u0111\u01b0\u01a1\u0323c a\u0301p du\u0323ng nh\u01b0 th\u00ea\u0301 na\u0300o - Tuy\u00ea\u0309n sinh tr\u01b0\u01a1\u0300ng \u0110H Ky\u0303 thu\u00e2\u0323t Y t\u00ea\u0301 Ha\u0309i D\u01b0\u01a1ng, tuy\u00ea\u0309n sinh \u0111a\u0323i ho\u0323c y, tuyen sinh dai hoc y<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tuyensinh.hmtu.edu.vn\/?p=12365\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KPI trong tr\u01b0\u01a1\u0300ng \u0111a\u0323i ho\u0323c \u0111\u01b0\u01a1\u0323c a\u0301p du\u0323ng nh\u01b0 th\u00ea\u0301 na\u0300o - Tuy\u00ea\u0309n sinh tr\u01b0\u01a1\u0300ng \u0110H Ky\u0303 thu\u00e2\u0323t Y t\u00ea\u0301 Ha\u0309i D\u01b0\u01a1ng, tuy\u00ea\u0309n sinh \u0111a\u0323i ho\u0323c y, tuyen sinh dai hoc y\" \/>\n<meta property=\"og:description\" content=\"Trong tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc, vi\u1ec7c \u00e1p d\u1ee5ng KPI (Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh) l\u00e0 m\u1ed9t quy tr\u00ecnh c\u00f3 c\u1ea5u tr\u00fac ch\u1eb7t ch\u1ebd, nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 minh b\u1ea1ch, c\u00f4ng b\u1eb1ng v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chung. 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